Choose a topic from the list below for more information.
Who can I contact for general enquiries?
You can either view this information online or contact our customer service department if you have any further questions: +44 (0)871 472 3014 or fax +44 (0) 871 472 3015.
Items and orders
Learn how to place an order
We think it's best if you refer to our How to Order page. If you can't find what you're looking for there, please contact customer services as they'll be happy to help: +44 (0)871 472 3014 or fax +44 (0) 871 472 3015.
Can I change my order once it's been placed?
If you'd like to change your order at any time, please contact customer services: +44 (0)871 472 3014 or fax +44 (0) 871 472 3015.
Is it possible to track my order?
If you have any queries about your order, please call customer services: +44 (0)871 472 3014 or fax +44 (0) 871 472 3015.
How long will it take for my order to arrive?
Orders are normally processed and shipped within 72 hours of receipt of payment.
Delivery time is dependent upon destination. All delivery times are estimates only and while we will endeavour to avoid delay, we shall not be liable to you for any loss or damage arising from delay in delivery.
Can I cancel an order?
Of course you can! If you'd like to cancel your order at any time, please contact customer services: +44 (0)871 472 3014 or fax +44 (0) 871 472 3015.
I'd like to return an item; is that okay?
Of course! If you are not satisfied with any of our products, they may be returned for a full product credit within 30 days from the date of the invoice, providing they are in a resaleable condition and that all software items have been uninstalled from all systems.
If you're an International customer, however, we won't accept returns unless goods are faulty.
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Account queries
I have an account enquiry; whom do I contact?
For any queries on your account, please contact customer services: +44 (0)871 472 3014 or fax +44 (0) 871 472 3015.
How do I set up an account with Robert Powell Publications Ltd?
If you're a teacher at a UK School, simply call our customer services team and they'll be happy to help: +44 (0)871 472 3014 or fax +44 (0) 871 472 3015.
However, if you are a private individual or you're based outside the UK, we can't offer an account facility.
The sales line will accept credit/debit card orders over the phone. Please note that the sale will appear on customers’ statements as paid to Education Direct, the Distributors for Robert Powell Publications Ltd.
New Trade Customer - can I have a trade credit account with Robert Powell Publications Ltd?
Yes, Robert Powell Publications is pleased to accept new UK dealer accounts. Our terms of business are:
Your first order must be pre-paid. Please make payments to Robert Powell Publications or via credit card.
You may pay by electronic transfer, money order, banker's draft, cheque or major credit card. If paying by credit card, please provide full details when placing your order. Your credit card will be debited when your order is processed.
Credit may be given after the first, pre-paid, order. Credit period is 30 days.
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I can't find what I'm looking for!
Still having problems? We suggest you contact customer services: +44 (0)871 472 3014 or fax +44 (0) 871 472 3015.
This link won't work! And other technical problems...
For any problems you find with our website, please call customer services +44 (0)871 472 3014 or fax +44 (0) 871 472 3015.
If you're having technical problems with any of our products, please email our Technical advice team on support@education.co.uk.
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